Homeowners of choose new Mercedes-Benz electrical automobiles (EVs) have discovered themselves with out the complimentary Chargefox subscriptions they had been promised.
A CarExpert reader who bought a Mercedes-Benz EQE sedan round six months in the past acquired an e-mail from Chargefox saying house owners of the EQE, EQV individuals mover, and eVito Panel Van have had their complimentary subscription deactivated as of November 1, 2023.
They declare that they had been beforehand assured by their Mercedes-Benz seller the subscription was included on the time of buy, nevertheless, they’re now being billed for utilizing the general public EV fast-charging community.
“It has come to our consideration that purchasers of some new Mercedes-Benz Electrical Autos have been supplied with a Chargefox charging subscription in error,” mentioned the corporate in its e-mail.
-
EQV
“Purchasers of Mercedes-Benz EQE, EQV and eVito Panel Van fashions have incorrectly been supplied with charging subscriptions and can have their entry to free charging deactivated from the first of November 2023.
“You might be welcome to proceed to make use of the Chargefox community nevertheless all automobile charging which takes place from the first of November will likely be charged to your registered bank card.”
It’s value noting the EQE and eVito Panel Van have by no means been publicly marketed by Mercedes-Benz as receiving a complimentary Chargefox subscription.
-
eVito Panel Van
For EQV house owners then again, a Chargefox spokesperson confirmed some house owners got a five-year Chargefox subscription “in error”, as a substitute of the right one-year subscription included with the acquisition of the electrical individuals mover.
Mercedes-Benz Australia additionally provides complimentary Chargefox subscriptions on the EQA (three years), EQB (one 12 months), and EQC (5 years) SUVs, in addition to the EQS flagship liftback (one 12 months).
Past Mercedes-Benz, complimentary Chargefox subscriptions of various lengths are nonetheless obtainable on numerous different EVs from totally different carmakers. These embody the Audi Q8 e-tron and e-tron GT, in addition to the BMW i7, iX1, iX2, iX3 and i5.
MORE: The whole lot Mercedes-Benz EQE
MORE: The whole lot Mercedes-Benz EQV
MORE: The whole lot Mercedes-Benz Vito
